Refund policy
Last updated: June 26, 2026
At Miniwestgroup, we want you to be satisfied with your purchase. If you are not completely happy, we're here to help.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With original tags attached
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In its original packaging
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Accompanied by the receipt or other proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: admin@miniwestgroup.com
Return Address:
Multi-member LLC • 5851 County Road V, Stratford, TX 79084, United States
After your return request is reviewed and approved, we will provide detailed return instructions, including where and how to send your package.
Please note that items returned without prior authorization will not be accepted.
If you have any questions regarding returns, please contact us at:
Return Shipping Costs
Customers are responsible for the shipping costs associated with returning eligible items.
However, if the returned item is:
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Damaged during transportation,
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Defective,
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Incorrectly shipped,
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Or has any quality-related issue caused by us,
Miniwestgroup will cover the return shipping costs.
Damages and Issues
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care goods (such as beauty products)
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Hazardous materials
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Flammable liquids
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Gases
Please contact us if you have questions regarding a specific item before requesting a return.
Unfortunately, we cannot accept returns for:
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Sale items
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Gift cards
Exchanges
The quickest way to receive the item you want is to return your original item.
Once your return has been accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, the item must be:
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Unused
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Unworn
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In its original packaging
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With tags attached
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
Store Name: Miniwestgroup
Legal Representative: RICH HEIDA
Email: admin@miniwestgroup.com
Phone: (209) 765-1934
Business Address:
Multi-member LLC • 5851 County Road V, Stratford, TX 79084, United States